"There's no way to search through messages, so you have to go through them one by one," he says. Kickstarter's platform isn't well suited to handling thousands of customer service queries, he found.
The device shipped on time, but the first batch had hardware bugs. "We thought Kickstarter was a good avenue to gauge the market response and create awareness." "It was a unique product, the first of its kind in the market," Chin says. Serial entrepreneur Daniel Chin decided to experiment with Kickstarter to launch CloudFTP, a plug-in adapter that connects to any USB storage device (like a flash drive or hard drive) and wirelessly transmits its contents to other mobile devices. You pledged to back something and the product didn't exist when you gave your money. "People would email us saying, 'Where is my order?' And we'd say, this isn't Amazon. "The first time we did it there were no preconceived notions, but this time people had heard about people getting burned on Kickstarter," she says. Genet describes herself as very pro-Kickstarter, but she sees more skepticism around the platform these days. International orders lagged by a month because of customs complications. Nearly all of Lumi's domestic orders went out on time. The project drew more than 3,000 backers. Their latest Kickstarter raised cash for $70 do-it-yourself Lumi printing kits. They were one of Kickstarter's pioneers, selling Lumi prints and leather bags through the site in early 2010. Jesse Genet and Stephan Angoulvant first created Lumityping, a photo process that prints pictures on fabric using special dye and sunlight, in 2009. "This was not donations, this was a record pre-order. Amanda never meant to present herself as a starving artist," says Palmer's manager, Vickie Starr of Girlie Action Media. The New Yorker called Palmer a hypocrite and dubbed her "the Internet's villain of the month." (Palmer responded to the outcry in her blog and decided to pay the volunteers.) Critics slammed Palmer for asking musicians to play on her tour for free, and others wondered aloud about Palmer's cost estimates. Palmer made headlines for raising more than $1 million, but with the buzz came backlash. The money went to post-production and promotion for her 2012 album "Theatre is Evil," which was released in September, plus an art book and tour. Kickstarter fit perfectly into that ethos, and Palmer used the platform to raise funds for her first major release since 2008.
In a letter to fans, Palmer wrote: "Now that I'm unshackled, I plan on doing a lot of really awesome and creative things with my songs and how people can pay for them." Alt-rock queen Amanda Palmer, formerly of The Dresden Dolls, split acrimoniously from record label Roadrunner in 2010.
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